Got questions? We’ve got answers.
Explore our most common client inquiries about services, scheduling, contracts, and billing, all designed to help you get the most from V-Outsourcing with clarity and confidence.
Learn how our virtual support adapts to your business needs.
Yes, all training and onboarding are managed by our team to ensure your assistant is fully prepared to support your specific requirements.
Response times vary depending on the plan you select. Each plan offers different service levels to match your business needs and urgency.
Absolutely. While we have a global team, we can accommodate preferences for assistants based in particular regions or time zones whenever possible.
Our main office is located in Chicago, Illinois, though our team works globally.
Our assistants can help with a wide range of tasks including administrative support, customer service, marketing, sales, finance, HR, and automation projects.
We have rigorous quality control processes, regular performance reviews, and continuous training to make sure every assistant meets our high standards.
Your satisfaction is our priority. If issues arise, we work quickly to address them and, if needed, assign a different assistant better suited to your needs.
Flexible hours designed to fit your business.
Our usual hours are Monday to Friday, 9 AM to 6 PM CST, plus Saturdays from 9 AM to 1 PM. However, we can customize schedules based on your needs.
Yes, weekend and extended hours support can be arranged depending on the service package you choose.
Absolutely. While we have a global team, we can accommodate preferences for assistants based in particular regions or time zones whenever possible.
Yes, schedules are flexible and can be adjusted to match your changing business demands.
Our global team covers most time zones, allowing us to provide support aligned with your preferred business hours.
Transparent pricing with flexible options.
Billing is monthly and aligned with the plan you select. All fees are clearly communicated upfront.
Yes, you can upgrade or downgrade your plan at any time to better suit your evolving needs.
No, we believe in complete transparency, there are no hidden charges.
Yes, schedules are flexible and can be adjusted to match your changing business demands.
Additional hours or services outside your plan are billed transparently and only with your prior approval.
Yes, we offer special rates and packages for clients who commit to longer terms.
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